RETURNS & EXCHANGE
Mantras and Miracles will accept items for a full refund, if the item is returned in new and re-saleable condition within 15 days from the delivery date of your order. Once your return is processed, the purchasing card will be credited for the merchandise amount only. We cannot refund shipping charges on return items. Exchanges may be made up to 15 days from receipt of merchandise.
We cannot accept returns or exchanges on custom orders, unless a manufacturing fault of our own.
We cannot accept returns on crystals. If a crystal arrives broken, please send us a photo and we will replace the crystal or refund you.
SALE items are considered final sale and not eligible for return or exchange.
To return or exchange an item, please follow these simple steps:
- Obtain an approval confirmation by contacting us HERE.
- Repack the item in a box or padded envelope along with the receipt slip.
- All returns must be shipped with a tracking number via a major carrier.
If your mala breaks within 60 days from the date of order it will be restrung, free of charge, less shipping costs. If it breaks after 30 days, a restringing fee will apply. Contact us at email@example.com to obtain approval and return address.
We pride ourselves on exceptional quality, therefore manufacturing faults are rare. However, if you believe a piece of Mantras + Miracles Jewelry purchased from our online store is faulty, please contact us via email with a photo of the fault and your order number. We will either repair, replace or refund at our discretion.
Stones and finishings can be irregular and colors do vary making each piece unique. Variations in gemstones are not considered defects or faulty manufacturing.
Please note that jewelry that is damaged through wear and tear is not considered faulty. (This includes malas purchased more than 60 days ago.)
Mantras + Miracles Jewelry purchased at one of our stockists should be returned to the store where the purchase was made, following their returns policy.
Please refer to our Jewelry Care page to maintain the beauty and longevity of your purchase.